Outages

Outages and Restorations

View our Live Outage and Restoration Map

Estimated Restoration Time
During a power outage, we understand that you want your power back as soon as possible and that you want to know how long it will take to restore service so you can make plans.

We provide an estimated restoration time to let you know approximately how long your power will be out. Our estimated restoration times are generally based on the worst case scenarios in similar situations. Often we are able to restore power sooner than we predict, but sometimes it can take a bit longer.

Widespread damage from a severe storm may make it impossible to accurately predict when a particular customer's power will be restored-especially in the early phases of an outage when the extent of the damage is being assessed. When determining the estimated restoration time, we take a number of things into consideration such as:

Location of the problem and how long it may take for our crews to get there.
Weather conditions that may delay travel time.
The number of outages in our system at that time. This requires us to prioritize so that we restore power to as many customers as possible as quickly as possible.

If you need to report an outage please contact us by calling (207) 973-2020 or (800) 440-1111. You also have the option of reporting your outage online be clicking on the link below.

To report an outage click here.

More outage information

So who can see our website during a power outage? Actually, quite a few people:

Your friends and family within Bangor Hydro's service territory who still have power.
Other personal contacts living out of the area or state with whom you may have contact.
Customers who have battery-operated laptop computers and a working phone connection
Certain media outlets -- local, regional, and national -- who are able to check our site for updates and may be able to report to you via radio.

We are committed to doing everything possible to restore power services quickly and safely, and keeping our customers informed of our progress.

For more outage information, visit our Be Prepared page.