When power outages occur, Bangor Hydro works to restore power as quickly and safely as possible to all customers. When a major outage happens, the efforts of all Bangor Hydro employees are behind power restoration day and night until all power is restored.

Our restoration approach is designed to restore power to the largest number of customers first.

	Bangor Hydro begins the damage assessment and restoration process as soon as the first outage is reported.
	Should severe weather cause damage to the transmission system, Bangor Hydro repairs that equipment first. No other power can be restored until the main lines feeding power to customers are repaired. We start with transmission lines that serve thousands of customers.
	Next, we repair damage to substation equipment that feeds the distribution lines to customer homes and businesses.
	Priority is given to reported hazards such as downed power lines, 9-1-1 agency calls, and emergency facilities such as fire departments, police stations, hospitals, and media outlets.
	Smaller capacity lines serving groups of homes and businesses are repaired next.
	Individual service lines are the next to be repaired. These are often remote areas that are more difficult to reach.