Bangor Hydro Electric Company

Section 3 - Customer's Installation

3-A APPLICATION FOR ELECTRIC SERVICE.

Application for electric service may be made by telephone at any time, generally 24 hours per day, 7 days per week.  Notwithstanding the foregoing, the Company may require the customer/applicant to apply for service in person and/or provide positive identification prior to processing an application.  When making application, the customer/applicant shall give the exact location of the premises and the type of service desired.

3-B CHARGES FOR ESTABLISHMENT OF SERVICE.

INITIAL CONNECTION OF SERVICE. Applicants requesting connection of service during the same business day the application for service is made, will be charged $61.00 for the establishment of service.  Applicants requesting connection on the next business day or later will be charged $18.00 for the establishment of service.  Applicants requesting same-day service will be informed at the time of their request of the lower-cost, next-day service and given the option of waiting until the next business day for connection.

RECONNECTION OF SERVICE. A charge of $18.00 will be made for the reconnection of a customer who was disconnected for non-payment during normal business hours.  This normal business hours charge will apply for all requests to reconnect service made by 3:30 p.m. even if the actual connection or reconnection occurs later than that time.An after‑hours fee of $61.00 will be charged to customers contacting the Company after 3:30 p.m. to request reconnection of service on the same day.  These customers will be informed of the $61.00 after‑hours charge and given the option of waiting until the next business day for reconnection of service at the lower $18.00 charge.

TRANSFER OF SERVICE. Customers requesting a transfer of service during the same business day the request to transfer is made, will be charged $61.00 for the connection of the new service.  Customers requesting connection on the next business day or later will be charged $18.00 for the connection of the new
service.  Customers requesting same‑day service will be informed at the time of their request of the lower‑cost, next‑day service and given the option of waiting until the next business day for connection.

3-C POINT OF DELIVERY. Upon request, the Company will designate a point at which the Customer shall terminate his wiring and facilities for connection to the service supply lines of the Company.

3-D RELOCATION OF DELIVERY POINT. In the event that the Company is required to place underground any portion of its distribution system or is required to change the location of any poles or its overhead distribution system, a new point of delivery will, if necessary, be designated by the Company and the Customer may be required, at his own expense, to make any change in his wiring system necessary in connection therewith.

3-E METER LOCATION. The Customer shall furnish upon his premises the necessary space and provide suitable foundations, support, housing and wiring for any transformers, rotary converters, switching arrangements,motors and other apparatus required in connection with the supply of electricity whether the same is furnishedby the Customer or the Company.  Such foundations, supports, housing and wiring shall be in conformity with the Company specifications and subject to its approval.

3-F OVERHEAD SERVICE CONNECTION. Wiring of any premises for connection to overhead lines must be brought outside of the building-wall to a location designated or approved by the Company at which point the service entrance wiring must extend at least 3 feet for attachment to the Company's service supply lines.

3-G UNDERGROUND SERVICE CONNECTIONS. Whenever a Customer elects to have service provided by an underground secondary line directly from a Company owned primary pole line or from existing Company underground facilities, the Customer shall provide, install and maintain all the conductors, conduits, clamps and associated equipment necessary in order to provide a contiguous installation from the source on the Company's pole (or, as the case may be, from its underground facilities) to the Customer's service entrance equipment; provided that the Company only will install, at no cost to the Customer for labor, equipment provided by the Customer on poles that have energized electric circuits.  Costs associated with maintenance or
repair of portions of the underground service connection on Company owned poles will be the responsibility of the Customer  The Company will charge Customers for making repairs or restoring service to an underground service in accordance with the rates in Section 5-5E.1(7) a), b), and c). The Company reserves the exclusive right to re-energize underground services on Company owned poles. The appropriate minimum charges will apply for re-energizing an underground service when the re-energization occurs due to failures of
the Customer’s equipment.

3-H SERVICE ENTRANCE. The Customer shall furnish and install upon his premises such service and meter switch or circuit breaker as shall conform with specifications issued from time to time by the Company, and it shall be a condition precedent to the initial and/or continuing supply of electricity by the Company that the Company may seal such service and meter switch and adjust, set and seal such circuit breaker and that such seals shall not be broken and that such adjustments or settings shall not be changed or in any way interfered
with by the customers.

3-I WIRING. The Customer's wiring, apparatus and equipment shall, at all times, conform to the requirements of any constituted authorities and to those of the Company, and the Customer shall keep such wiring, apparatus and equipment in proper repair as a condition of continuing supply.  The Company will not be required to install service supply lines prior to the time that the wiring of the service entrance is actually completed.

3-J SERVICE DROP. The Company will provide the Service Drop and associated hardware and equipment at no charge to the Customer up to, but not including, the first service pole.  Costs for all poles and for wires beyond the first service pole will be the responsibility of the Customer.  Design of the Service Drop will be in accordance with the Company’s Standards and at the discretion of the Company’s representative.

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3-L         

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EFFECTIVE DATE: May 1, 2007

DOCKET NO: 2007-196

ROBERT BENNETT
PRESIDENT & CHIEF OPERATING OFFICER